Employee Services Specialist

BAT is evolving at pace - truly like no other organisation

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

BAT DBS IS LOOKING FOR AN EMPLOYEE SERVICES SPECIALIST

SENIORITY LEVEL: Non- Management

FUNCTION: Digital Business Solutions - HR

LOCATION: Sunway Geo, Selangor

ROLE POSITIONING AND OBJECTIVES

The role entails managing Tier 1 and Tier 2 employee service requests forwarded by the CoE or Business HR, and addressing complex employee queries pertaining to employee administration. This involves leveraging expertise in employee services to ensure all administrative processes align with BAT’s business strategy and resource requirements.

Reports to: Employee Service Team Lead

Reporting Level: Individual Contributor

Geographic Scope: Direct Reporting Business Units

WHAT YOU WILL BE ACCOUNTABLE FOR

• Employee Services resource is accountable for ensuring that relevant processes are delivered effectively and always provides excellent Customer services, ensure all key results are achieved for Employee Services scope
• Is expected to carry out Employee Services requests sent by the business as well as answers employee queries
• Provides Employee Services related expertise, ensuring that all administration processes are conducted and aligned to BAT’s business strategy and resourcing needs
• Works closely with HRBPs and CoEs to deliver HR strategy, processes, and ad hoc project support assigned by Line Manager and Operation Lead
• Uses HR procedures and guidance available to them to administer the processing of data changes, entry, and workflow within technology solutions
• Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs & measurables
• Maintains data configuration ensuring employee data sync between SuccessFactors and other HR systems
• Ensures the confidentiality of personnel records in close coordination with HR technology lead and ensures that the appropriate security is in place for accessing HR data
• Delivers the regular reconciliation of HR data
• Ability to improve specialist services and processes and manage appropriately
• Delivers data management services to meet established targets through continuous evaluation, quality assurance and focused improvement efforts

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Minimum degree in Human Resources, Business Administration or equivalent
• Attention to details and ability to produce accurate work
• Fluent in both English & Malay language
• Good knowledge in Microsoft Excel
• Experiences with SuccessFactors is an added advantage
• Strong work ethic with a positive attitude and good analytical skills
• Strong customer service mind set with good communication and excellent problem-solving skills
• Possesses high degree of professionalism, patient, and grace in servicing clients
• Resourceful, proactive, attentive to details and a good team player
• Willing to support on Public Holidays on a rotation basis

BENEFICIAL

• Experienced with Regional HRSS is a plus
• Strong in data management & HR processes are added advantage

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.

See what is possible for you at BAT.

• Global Top Employer with 53,000 BAT people across more than 180 markets
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!