Customer Support Agent (Malaysia)

JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. With a presence in over 100 countries, JustMarkets is on a mission to create an enticing and transparent trading environment where individuals can unlock their full investment potential.

JustMarkets goal is to become the worlds most customer-centric broker, where everyone can trade and invest in a simple and transparent way. The essence of JustMarkets lies in its core values, which guide every action and shape each process, ensuring that our commitment to these values is reflected in all our endeavors.

The success story at JustMarkets is written by a dynamic and innovative team of dedicated professionals. The diverse team comprises over 300 individuals from 10 different countries, and its what truly sets JustMarkets apart. As a rapidly growing family, JustMarkets is always on the lookout for like-minded individuals who resonate with our culture and values.

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities

• Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
• Identify customers needs to achieve customer satisfaction;
• Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

• Ability to communicate in English and Bahasa Malaysia;
• Computer literacy;
• Able to identify ways of solving the problem and present the solution in a verbal and written manner;
• Strong interpersonal skills;
• High level of professionalism;
• Attention to detail and punctuality;
• Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year.
• Stable internet connection;
• Own workplace.

• Working for a dynamically growing company;
• Challenging but exciting tasks with our own product;
• Trainee period is provided;
• Competitive salary;
• Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
• Remote work.