Operations Executive

What we look for

This role involves end-to-end support for customer service, claims processing, and basic reconciliation tasks. The ideal candidate ensures timely, accurate, and compliant handling of all responsibilities in line with internal SOPs and partner requirements.

Job Responsibilities

Customer Service

• Respond to customer inquiries via email and chat; outbound calls may be required on a case-by-case basis.

• Provide accurate and clear information regarding product coverage, policies, and claims.

• Resolve customer complaints and escalate complex issues as necessary.

• Maintain up-to-date and accurate records in Zendesk and internal portals.

Claims Handling

• Review and validate submitted claims for completeness and eligibility.

• Ensure claims are processed in accordance with all relevant SOPs, not just timelines but also procedure and documentation.

• Communicate claim decisions and next steps to customers clearly and professionally.

Basic Reconciliation Support

• Match internal data with data provided by partners to ensure alignment.

• Identify and resolve discrepancies in collaboration with internal teams.

• Maintain organised reconciliation records using GSheet, Excel, and CRM tools.

• Ensure all reconciliation tasks are completed within the agreed timeline.

• Support the preparation of monthly summary reports for finance and insurers.

Office Management

Responsible for day-to-day office administration, including vendor coordination, inventory management, and ensuring a well-organized workspace.

Information :

• Company : Axinan Pte. Ltd.
• Position : Operations Executive
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY