Operations and Customer Service Manager

Alba Dental is a brand-new, state-of-the-art cosmetic dental clinic. With ambitious growth plans, our vision is to become the largest cosmetic dental clinic in Malaysia.

As we expand, we are looking for a dynamic, driven, and customer-focused leader to help shape our operations, develop high-performing teams, and ensure an exceptional customer experience.

The Role

As the Customer Service & Operations Manager, you will play a critical role in driving the success of our customer service and operational processes. You will:

1. Lead & develop the Customer Service team - Oversee the contact centre team to ensure outstanding service and seamless patient experiences.
2. Implement key processes & procedures - Develop and refine workflows to improve efficiency and maintain excellence.
3. Drive KPIs & performance - Work closely with the directors to set and achieve business goals.
4. Create a positive culture - Foster a supportive and high-performing team environment.
5. Oversee multi-location operations - As we expand, youll have the opportunity to manage operations across multiple clinics.

Who Were Looking For

• Strong leadership experience in customer service and/or operations, ideally in healthcare, hospitality, or retail.
• Ability to build, motivate, and develop teams in a fast-growing environment.
• Strong process improvement and problem-solving skills.
• Experience in healthcare is a plus.
• Ability to converse in English, Malay and Mandarin.

Why Join Alba Dental?

Be part of an exciting growth journey - Shape the future of a leading cosmetic dental clinic in Malaysia.

Career growth opportunities - As we expand, so will your role.

If this sounds like you, please apply!

Mid-Senior level

Full-time

Hospitals and Health Care

Information :

• Company : Alba Dental Clinic
• Position : Operations and Customer Service Manager
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY