HR Helpdesk Representative - Penang

• Preferably HR or Psychology diploma/degree holder; Business course students are also acceptable.
• 2-5 years relevant experience preferred, although fresh graduates are also welcomed. Job title offered will be based on relevant experience.

Minimum Skills to Hire:

• Proactive & passionate outlook
• Attention-to-detail
• Approachable, possesses good communication skills
• Teamwork
• Ability to maintain discretion on all information with strict confidentiality
• Flexible and adaptable to working in a fast-paced & multicultural work environment
• Good proficiency in Microsoft Office (Word, Excel & PPT)
• Knowledge of Malaysian Employment Act is a plus
• Fluent in English; proficiency in other languages is an advantage
• Possesses own transport as required to travel between TP sites occasionally
• Keen on developing a career in the HR field

Skills required after training:

• Understanding of Malaysian Employment Act
• Understanding of TP HR policies & SOPs
• Familiarity with TP database & HR Software
• Employee data sensitivity

• Responsible for various day-to-day HR Center of Excellence operations.
• HR C&B Partner to employees and department stakeholders for HR issue resolution and C&B initiatives.
• Attend to employees HR-related enquiries relative to standard HR policies through HR supporting channels such as face-to-face interaction, emails & HR Helpdesk platform.
• End-to-end administration of employee job movement & compensation package calibration.
• Leave & Medical Benefits Management.
• Expatriate contract renewal administration.
• Analyze trends and data reporting to develop solutions & policies for HR continuous improvements.
• Coordinate employee onboarding and exit management.
• Maintenance of company personnel files (P-files) and records.
• Provide administrative support for HR automation projects.
• Participate and/or support other ad-hoc tasks/projects upon request.

Information :

• Company : Teleperformance
• Position : HR Helpdesk Representative - Penang
• Location : Bayan Lepas, Penang
• Country : MY