Customer Service Team Lead
Location: Menara TRXEmployment Type: Full-Time, ContractExperience: 2-3 years in digital banking or conventional banking
Job Overview:
We are looking for a Customer Service Team Lead with expertise in the digital banking sector to manage a team of customer service agents. The ideal candidate will have experience leading a customer support team and ensuring high-quality service delivery. Candidates with experience from AEON Bank, Boost, or GX Bank are highly preferred.
Key Responsibilities:
- Lead and mentor a team of customer service agents.
- Oversee daily operations and ensure service targets are met.
- Monitor team performance and implement process improvements.
- Handle escalated customer issues and provide resolution.
- Train new hires and conduct regular performance evaluations.
- Ensure compliance with digital banking policies and procedures.
Requirements:
- 2-3 years of experience in customer service, preferably in digital banking.
- Prior experience in AEON Bank, Boost, or GX Bank is a strong advantage.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Experience in conventional banking will also be considered.
Job Type: ContractContract length: 12 months
Pay: RM5,000.00 - RM6,000.00 per month
Work Location: In person
Information :
- Company : Asian Technology Solutions Sdn Bhd
- Position : Customer Service Team Lead
- Location : Kuala Lumpur
- Country : MY
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Post Date : 2025-03-11 | Expired Date : 2025-04-10