Customer Service Sales Executive (English and Bahasa Malaysia Speaker)

We are seeking a knowledgeable and passionate individual to join our team as a Customer Service Sales Representative. The ideal candidate will have a strong understanding of leading social media products and community standards, along with excellent interpersonal, verbal, and written communication skills. Empathy and a customer-centric approach are essential.

Key Responsibilities:

1. Customer Support:

· Provide support through various channels, including online chat, emails, instant messaging, and phone calls.

· Act as a point of contact to provide consultative support on advertisers and agencies accounts.

· Troubleshoot and resolve complex cases, ensuring high levels of customer satisfaction.

· Ensure clients receive the highest level of sales and operational customer service.

2. Advertiser Engagement:

· Research and compile advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address business needs.

· Drive product adoption and educate clients from basics to best practices.

· Drive advertiser communications and technical issue resolution by providing guidance and optimization suggestions through inbound and outbound calls.

3. Sales and Revenue Generation:

· Promote advertising opportunities on social medias products based on process and procedure.

· Execute structured multi-channel outreach (call, email, instant messaging) with approximately 80+ interactions daily.

· Target predefined lists of clients or company-sourced prospects, including decision influencers and limited business decision-makers.

· Deliver client-defined messaging for consistent and repeatable execution. Focus on single offerings specific to the target audience.

· Identify high-value opportunities and encourage advertisers to increase investment in advertising using the clients platforms.

4. Operational Excellence:

· Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools.

· Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.

· Analyze the performance of priority accounts and create optimization actions, including account up-selling, creative tips, and bidding/budget/targeting recommendations.

5. Qualifications:

· Strong background or interest in the customer service industry with exposure to cross-selling, inside sales, retention, or marketing.

· Strong understanding of social media platforms and features. Past experiences with social media organizations are a plus.

· Must be IT savvy and familiar with Microsoft and Google tools and applications.

· Language proficiency in English (default) and targeted language must be B2 and/or above.

· Minimum certification of a college degree in any discipline. Any additional certifications or achievements are a plus.

6. Core Competencies:

· Attention to Detail: Ability to quickly identify problems and provide solutions or escalate as needed, balancing customer satisfaction with service standards.

· Customer-Centric: Maintain a positive and professional attitude towards customers, with sensitivity to their emotions.

· Quality Focus: Initiate activities to enhance service quality and promote customer satisfaction, adhering to set qualitative and quantitative performance indicators.

· Communication Skills: Strong written and verbal communication skills, using professional business language in English and targeted languages.

· Sales Skills: Consistently execute core messaging strategy, navigate to decision makers, and establish clear next steps.

· Industry Knowledge: Solid understanding of the target industry, able to deliver provided messaging on client solutions

Job Type: ContractContract length: 12 months

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Information :

• Company : Helius Technologies Sdn. Bhd.
• Position : Customer Service Sales Executive (English and Bahasa Malaysia Speaker)
• Location : Kuala Lumpur
• Country : MY