Customer Service Representative (Korean)

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Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees passion for travel and ensure a rewarding career journey. Were building a more open world. Join us.

Introduction to the team

Our Expedia Product & Technology division builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A unified, singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction.

The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Expedia Product & Technology division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.

What Youll Do

1. Assist partners on our product and services promptly via multiple channels (phone, chat and email, social media).
2. Lead and resolve issues and complaints with high quality resolution in inventory management, financial and training.
3. Document and classify interactions and issues accurately in the appropriate systems.
4. Report on emerging and recurring issues promptly.
5. Adhere to internal processes and policies when interacting with partners.
6. Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions.
7. Leverage Expedia Groups toolkit to increase the customers they attract on the Expedia Group platform.
8. Educate lodging partners on the self-service features available.
9. Build firm knowledge on product, processes, and policies.
10. Review and identify root cause for all intensified cases to propose improvements to reduce recurrence.

Experience And Qualifications

1. Excellent communication skills in English and Korean are essential.
2. Bachelors degree in hospitality or related technical field; or equivalent related professional experience.
3. Experience in customer service-oriented industry desirable.
4. Hotel/Travel industry experience is a plus.
5. Open to work in a 24/7 environment (rotational shift and willing to work on weekends).
6. Ability to quickly learn processes and tools, and keep up with rapid changes.
7. Excellent English proficiency and communication skills.
8. Strong attention to detail, speed, and accuracy.
9. Ability to work and learn independently, as well as collaborate with teams from other geographies.
10. Excellent organizational, time-management, and quality-control abilities.
11. Proficiency in Microsoft Word, Excel, Outlook, and other applications required.
12. Interest and/or experience in metrics, reporting, and data analysis is a strong plus.

Ready to make a difference? Apply today and join a team focused on transforming the future of travel.

If you need assistance with any part of the application or recruiting process due to a disability, or other health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named a Best Place to Work on Glassdoor in 2024 and recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Employment opportunities and job offers at Expedia Group will always come from Expedia Groups Talent Acquisition and hiring teams. Never provide sensitive personal information unless confident of the recipient. Expedia Groups official email domain is @expediagroup.com. The official careers page is careers.expediagroup.com/jobs .

We are committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

• Entry level

• Full-time

• General Business, Administrative, and Customer Service

• Software Development, Travel Arrangements, and IT Services and IT Consulting

Referrals increase your chances of interviewing at Expedia Group by 2x.

Information :

• Company : Expedia Group
• Position : Customer Service Representative (Korean)
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY