Customer Service Executive

Pentrac Consulting Sdn Bhd | Bayan Lepas | MY

Qualifications :

  • Candidate must possess at least Diploma Business Studies/Administration/Management, Commerce, Marketing or equivalent. Major in Business Information will be an added advantage.

Other Requirements :

  • Excellent customer service and interpersonal skills.
  • Excellent communication skills.
  • Demonstrate analytical and problem-solving skills and multi-tasking.
  • Advanced computer proficiency level in Microsoft Excel & data entry.
  • A team player and initiative.
  • Mandatory language in written and spoken - English. Additional advantage if able to write and communicate in Mandarin.
  • Fresh graduates are welcome to apply.

Job Descriptions :

  • Process new customer account setups, orders, forms, applications and requests. Ensure data accurately maintained in system
  • Process rescheduling requests by customers - Pull in, Push out & cancellations
  • Resolves & respond to customers escalations & complaints promptly
  • Handles RMA / RTV / Damaged / Dented items with customers.
  • Handles wrong item, excess or shortage shipments.
  • Provide delivery information and ensure timely delivery
  • Inventory Management. Ensure sufficient time frame to support customers required date and keep inventory level low.
  • Communicate and coordinate with internal departments such as Purchasing, Planner Logistic and Finance
  • Logistics to ensure clear information to support customers enquiries pertaining to stocks and delivery support
  • Liaise with Finance to ensure prompt payments from customers. Monitor and handle payment in advance customers
  • Liaise with Sales pertaining to price changes & FA request.
  • Maintain data on Sales pricings and other data deemed necessary for order purposes
  • Perform material planning (for pre- assigned customers)
  • Responds to complaints from customers and give after sales support upon request.
  • Conduct Customer Survey annually & compile it into summary.

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Information :

  • Company : Pentrac Consulting Sdn Bhd
  • Position : Customer Service Executive
  • Location : Bayan Lepas
  • Country : MY
Next Process

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Post Date : 2025-03-11 | Expired Date : 2025-04-10

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