Customer Service (English and Bahasa Melayu)

Customer Service Associate - Job Summary

The Customer Service Associate handles inquiries related to products, policies, and services across multiple channels, including calls, chat, and email.

Key Responsibilities:

• Manage customer accounts and resolve product or service issues.
• Address complaints, identify problems, and provide appropriate solutions.
• Handle large volumes of inquiries while ensuring customer satisfaction.
• Build strong relationships through effective communication.
• Provide accurate information using the right tools and methods.
• Process complaints, cancellations, promotions, and product sales.
• Follow company policies and procedures to maintain service quality.
• Assist in compiling reports on customer satisfaction and feedback.

To be successful in this role, you will need to have:

• Ability to communicate in Bahasa Melayu and English
• Interactive personal skills that fit the team and customer environment as well as adapt to change
• Ability to work in a fast paced environment
• SPM leavers who are interested to start their career in a call centre are also encouraged to apply - Full Training Provided.
• You are required to work on rotational shifts.

Working Hours:DOJ: 11th Mar25Work Hour: Mon-Sun, 5 days a week (rotational shift)Shift hours:8am - 5pm, 9am - 6pm, 3pm -12am

Note: Interview 15 min online (today)

Job Types: Full-time, Permanent

Pay: RM2,025.00 - RM2,425.00 per month

Schedule:

• Rotational shift

Education:

• STM/STPM (Required)

Language:

• English (Preferred)
• Bahasa Melayu (Preferred)

Work Location: In person

Expected Start Date: 03/11/2025

Information :

• Company : ManpowerGroup
• Position : Customer Service (English and Bahasa Melayu)
• Location : Cyberjaya
• Country : MY