Childcare Nanny & Spa Assistant at Zen Alchemy Spa

Job Description:

Latest job information from Zen Alchemy Spa for the position of Childcare Nanny & Spa Assistant. If the Childcare Nanny & Spa Assistant vacancy in Petaling Jaya matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Zen Alchemy Spa for the position of Childcare Nanny & Spa Assistant below matches your qualifications.

We are looking for a caring, professional, and adaptable individual to join our spa team as a Childcare Nanny & Spa Assistant. This unique role combines childcare services for our clients’ children with front desk and operational support, ensuring smooth spa operations and an exceptional customer experience.

Responsibilities

Supervise children for clients who bring them along (play, engage, ensure safety).

Set up a small kids’ corner (coloring, quiet toys, books, sensory activities).

Manage routines (feeding, diaper changing, naps if applicable).

Offer parents peace of mind so they can fully enjoy spa services.

Customer Experience Support

Act as a "Zen Nest Club" concierge.

Greet families with children, make them feel comfortable.

Provide updates to parents during treatments (via WhatsApp or receptionist).

Assist with light refreshments for both parents and children.

Help create a family-friendly image for the spa.

Operational Support

(When no children are around)

Housekeeping support: help tidy up waiting areas, kids’ zone, or therapy rooms and bathrooms.

Front desk tasks: Greet clients warmly and guide them to waiting or treatment areas, answer WhatsApp Business and Fresha inquiries (basic FAQs, appointment confirmations, reschedules), manage walk-ins: explain services, hand out brochures, and guide to promotions. Support the check-in/check-out process. Collect feedback forms or casually ask about client satisfaction.

Laundry prep: folding towels, arranging spa sheets, helping with small loads if your team already handles it.

Inventory support: helping to restock oils, wipes, or refreshments.

Spa ambience: lighting candles, refreshing flowers, and keeping the reception welcoming.

Participate in content creation.

Collect feedback from parents about childcare and overall experience.

Assist in hosting family-friendly events.

Requirements

Minimum SPM or equivalent.

Childcare/early childhood certification preferred (not mandatory).

First Aid/CPR certification is a plus.

Prior experience as a nanny, babysitter, childcare provider, or therapist with childcare exposure.

Basic understanding of stock management or customer service recovery is a bonus.

Strong interpersonal skills (for both guest-facing and internal collaboration).

Safety-conscious with First Aid/CPR knowledge and attentiveness to children’s well-being.

Caring & Patient

– naturally nurturing with children, calm under pressure.

Friendly & Approachable

– warm personality that makes parents and guests feel welcome.

Responsible & Trustworthy

– dependable with childcare and client handling.

Adaptable & Flexible

– can switch between childcare, reception, and support roles as needed.

Proactive

– doesn’t wait to be told, takes initiative to tidy up, greet customers, or answer messages.

Professional Presentation

– neat, tidy, and aligned with spa’s serene environment.

Notes Opportunities for growth; a supportive and collaborative team environment.

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Job Info:

• Company: Zen Alchemy Spa
• Position: Childcare Nanny & Spa Assistant
• Work Location: Petaling Jaya
• Country: MY

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Childcare Nanny & Spa Assistant at the office Petaling Jaya above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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