Job Description:
Latest Job Information from Company Wealth Mastery Academy Sdn Bhd. as position Customer Service Executive. If Job Vacancy Customer Service Executive in Kuala Lumpur, Kuala Lumpur matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Wealth Mastery Academy Sdn Bhd. as the position Customer Service Executive below matches your qualifications.
- Possess a Diploma in any field.
- Entry-level position; fresh graduates are encouraged to apply.
- Excellent communication skills in both English and Mandarin (written and verbal) to effectively interact with a diverse customer base.
- Demonstrated ability to provide exceptional customer service and build rapport with customers.
- Strong problem-solving skills with the ability to analyze situations, identify root causes, and implement effective solutions.
- Active listening skills to understand customer needs and concerns, and provide appropriate assistance.
- Ability to develop a comprehensive understanding of Wealth Mastery Academy's products and services to accurately address customer inquiries.
- Empathetic and patient approach to handling customer complaints and resolving issues in a timely and professional manner.
- Must be willing to work on-site in Kuala Lumpur.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
- Provide excellent service in Mandarin languages.
- Maintain a thorough understanding of Wealth Mastery Academy's products and services to effectively address customer questions and concerns.
- Document all customer interactions and resolutions in the CRM system accurately and comprehensively.
- Identify and escalate complex customer issues to senior team members or relevant departments for further investigation and resolution.
- Proactively identify opportunities to improve customer satisfaction and provide feedback to management.
- Assist in the development and maintenance of customer service procedures and knowledge base articles.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
Job Info:
- Company: Wealth Mastery Academy Sdn Bhd.
- Position: Customer Service Executive
- Work Location: Kuala Lumpur, Kuala Lumpur
- Country: MY
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Executive at the office Kuala Lumpur, Kuala Lumpur above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Next Page »