| Position | CUSTOMER EXPERIENCE ANALYST |
| Posted | 2025 October 01 |
| Expired | 2025 October 31 |
| Company | Logicalis Group (DE) |
| Location | Cyberjaya, Selangor | MY |
| Job Type | Full Time |
Latest Job Information from Company Logicalis Group (DE) as position CUSTOMER EXPERIENCE ANALYST. If Job Vacancy CUSTOMER EXPERIENCE ANALYST in Cyberjaya, Selangor matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Logicalis Group (DE) as the position CUSTOMER EXPERIENCE ANALYST below matches your qualifications.
As an IT Customer Experience Analyst, you will be the first point of contact for Logicalis's customers. In this role, you will work closely with your team members, relying on each other for success and positive customer outcomes. We are looking for someone to join our Cyberjaya team.
Your core responsibilities will include: Providing high-level customer focus by delivering accurate information to business clients regarding service availability and functionality. Enforcing and reviewing Logicalis processes to ensure documentation is current and initiating escalation when required. Diagnosing issues and providing solutions, utilizing knowledge entries to restore services where possible.
Escalating unresolved problems/requests to relevant teams, with accurate categorization, assessment, and prioritization. Providing remote diagnostics, troubleshooting, and checks for customer incidents. Responding to phone, email, and event alerts within defined contractual SLAs.
Managing competing priorities between inbound calls and queue management within the enterprise ticketing system to ensure timely service delivery. Performing other duties as required. Requirements Demonstrate a customer-first attitude in every interaction.
Previous experience in a Managed IT Services environment is preferred. Strong understanding of ITIL processes and ITIL foundation accreditation at minimum. Excellent written and verbal communication skills in English.
Experience in Remote Desktop Compute Support, Active Directory, MS Exchange, Citrix administration, Multi-Function Device Support, and Microsoft Office Suite support. Experience with ServiceNow or other Service Management tools/ticketing systems. Self-starter with the ability to work well under pressure and high attention to detail.
Benefits of joining Logicalis Asia Pacific MSC: Supportive team environment : Known for being "Unselfish with knowledge," "Flexible and Diverse," and supportive through peer recognition. Career development opportunities : We support internal mobility and learning to help you grow into new roles. Broad experience and purpose : Contribute to impactful projects and see your ideas come to life.
Flexible, modern working arrangements : Hybrid work model balancing remote and in-person work. Do I need to meet all the requirements to apply?
No. Studies show that men often apply when they meet 60% of the requirements, while women, non-binary, and neurodivergent individuals tend to aim for closer to 90%. Don't let this discourage you—character traits like confidence, capability, and curiosity are just as important as skills.
We can teach the specifics of the job. About us: We are Logicalis, Architects of Change. We help organizations succeed in a digital-first world through our expertise in cloud, connectivity, collaboration, and security.
With over 7,000 employees across 27 countries, we serve more than 10,000 clients globally, creating sustainable outcomes through technology. We provide accommodations for people with disabilities or neurodiversity. If you need specific support during the application process, please let us know.
If you're interested in career opportunities but not ready to apply, join our Talent Network to stay connected and receive updates.
#J-18808-Ljbffr
After reading and understanding the criteria and minimum qualification requirements explained in the job information CUSTOMER EXPERIENCE ANALYST at the office Cyberjaya, Selangor above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Next Page »