Community & Social Media Manager

GOLD AVENUE Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. MISSION

MKS PAMP is seeking a highly motivated and dynamic

Community & Social Media Manager

to lead and grow our online presence while fostering meaningful engagement with our community. This role is a blend of creativity, analytics, and strategic execution, aimed at strengthening our companys connection with its audience and driving measurable outcomes through organic and paid strategies. The ideal candidate is a native English speaker with experience managing online communities, crafting compelling content, and running paid social campaigns. A background or interest in the precious metals industry is highly desirable.

Main Activities And Responsibilities

Social Media Management: Oversee and manage the day-to-day operations of our social media platforms including Instagram, TikTok, LinkedIn, and others. Manage and moderate comments, messages, and feedback across all platforms, ensuring prompt and professional responses. Cultivate and engage with our existing communities to enhance loyalty and advocacy. Content Creation: Develop and execute engaging, brand-aligned content strategies, including posts, videos, and stories. Collaborate with internal teams to highlight products, services and industry insights. Stay ahead of trends and propose innovative content ideas to drive engagement and growth. Paid Social Media Campaigns: Plan, execute, and optimize paid social media campaigns to achieve business goals, such as brand awareness, engagement, and lead generation. Analyze campaign performance, provide detailed reports, and recommend strategies for improvement. Influencer Relationship Management: Identify, engage, and manage relationships with influencers who align with our brand values and audience. Collaborate with influencers to create impactful content and campaigns that amplify brand reach. Monitor influencer performance metrics and provide insights to improve partnership outcomes. Data-Driven Insights: Utilize analytics tools to monitor performance metrics (e.g., engagement rates, reach, impressions, and paid campaign results). Provide actionable recommendations based on data to optimize organic and paid strategies. Report on audience behavior, campaign performance, and key insights to inform future strategies. Community Engagement: Foster relationships with online followers, addressing website inquiries, concerns, and feedback professionally and empathetically. Handle various comments with composure, tact, and a solutions-focused approach. Act as the voice of the brand, ensuring consistency in tone and messaging across all channels. Collaboration with Customers & Partners: Work closely with customers and partners to co-develop social media campaigns and initiatives that enhance brand awareness, sales, and community engagement. Monitor partners social media activities and ensure brand values are maintained and constantly represented.

Support partners by providing corporate marketing materials and other resources to help them successfully run digital campaigns.

Required Education And Experience

5 years of proven experience in managing social media accounts, online communities, and paid social media campaigns. Bachelors Degree in Marketing, Communications, Business, or a related field.

Qualifications And Skills

Experience with content creation tools (e.g., Adobe Suite). Strong analytical skills, with the ability to interpret data and translate insights into actionable strategies. Creative mindset with a practical approach to managing and engaging audiences. Experience with social media management tools (e.g., Hootsuite) and analytics platforms (e.g., GA4, Facebook Ads Manager). Familiarity with digital advertising strategies, audience segmentation, and budget optimization. Experience or a strong interest in the precious metals industry is highly preferred. Ability to work independently, prioritize tasks, and meet deadlines. A proactive, problem-solving attitude and excellent interpersonal skills. Native English speaker with exceptional written and verbal communication skills.

Department Marketing & Communication Locations Kuala Lumpur

Contact Priscilla Calmes Head of Human resources - Human Resources

Kuala Lumpur

Our Culture

MKS PAMP has a unique culture based on its family history, deeply linked to the founders worldview, which makes it a formidable force in the success of our business.

About MKS PAMP

MKS PAMP is the primary company of the MKS PAMP GROUP. We provide financial & physical trading services and operate a state-of-the-art precious metals refinery.

Founded in 1979

Co-workers About 350

Marketing & Communication

Kuala Lumpur

Community & Social Media Manager

If you recognize yourself in this profile, and would like to join a multicultural, motivated and dynamic team with excellent values, we are looking forward to receiving your application!

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Employment type Full-time Job function

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Information :

• Company : GOLD AVENUE
• Position : Community & Social Media Manager
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY