Bilingual Customer Service Officer (Mandarin)

Posted: 26/06/2025 Closing Date: 01/09/2025 Job Type: Permanent - Full Time Job Category: Customer Experience At Blueberry, were all about building strong, supportive relationships, not just with our clients, but within our teams too. As a global trading brand, our customer experience is what sets us apart, and that begins with every single interaction. Our

Customer Service Officers

are the first point of contact for new and existing clients. Whether its answering a question, resolving an issue, or simply being there when it matters, youll help make sure every Blueberry experience is a positive one. Job Description

Were looking for a warm, detail-oriented

Customer Service Officer

to join our team in Sydney. Youll handle live chats, calls, and emails with professionalism, clarity, and care. Youll also work closely with our onboarding, client services, and operations teams to help improve processes and ensure smooth client journeys. If youre the kind of person who genuinely enjoys helping others, has strong attention to detail, and can stay cool when things get busy, this role is for you. Note: At Blueberry, moving with purpose means showing up, connecting, and building momentum together. This role is based onsite in Kuala Lumpur, Monday to Friday, where the real magic happens. How Youll Make an Impact

Respond to client enquiries via email, live chat, and phone with speed and professionalism Build positive relationships in every interaction,always putting the client first Log, resolve, and escalate customer complaints as needed Ensure all support tickets are handled within SLA timelines Spot opportunities to improve the customer journey and share insights with the team Maintain confidentiality and comply with all privacy and data protection standards Report on client trends, common questions, and potential service improvements Support your team and exceed your daily/weekly/monthly KPIs Desired Skills and Experience

Who Were Hoping to Find

Fluency in both English and Mandarin, this is essential for supporting our growing Mandarin-speaking client base 1-2 years

of experience in customer service (live chat & email support preferred) Strong communication and relationship-building skills Completed or willing to complete

RG146 Financial Services accreditation High attention to detail and excellent time management Ability to stay calm under pressure and prioritize effectively A natural problem-solver with a passion for great client service Familiarity with trading or financial platforms is a bonus Open to future cross-training in onboarding functions

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Information :

• Company : Blueberry Markets Group
• Position : Bilingual Customer Service Officer (Mandarin)
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY