IT Infrastructure Operations Associate, Global at PPG

Job Description:

Latest job information from PPG for the position of IT Infrastructure Operations Associate, Global. If the IT Infrastructure Operations Associate, Global vacancy in Shah Alam matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at PPG for the position of IT Infrastructure Operations Associate, Global below matches your qualifications.

Overview

PPG's Information Technology Operations Center (ITOC) is looking for new professionals to join our high-impact global team. As an ITOC Analyst, you will play a key role in supporting PPG's mission-critical infrastructure by providing real-time monitoring, incident response, and operational support for servers and network systems across the enterprise. This position offers hands‑on exposure to global IT operations and collaboration with cross‑functional teams to ensure system stability, minimize downtime, and maintain business continuity.

• Monitor, analyze, and troubleshoot infrastructure and network alerts using enterprise monitoring tools and dashboards.
• Manage and maintain the health and performance of Windows and Linux servers.
• Perform and verify scheduled backups, and support disaster recovery and recovery testing procedures.
• Follow knowledge base documentation to resolve incidents and fulfil service requests.
• Coordinate and collaborate with cross‑functional IT teams to ensure timely resolution of technical issues.
• Engage with ISPs and service providers to troubleshoot and escalate connectivity or circuit issues.
• Work remotely with local site contacts to resolve hardware, configuration, or power‑related problems.
• Escalate critical or complex incidents to specialized support or engineering teams when necessary.
• Support infrastructure projects as assigned by the ITOC Shift Supervisor, ensuring timely and accurate delivery.

• Strong understanding of networking protocols (TCP/IP, BGP, OSPF, DNS, DHCP, etc.).
• Experience using network monitoring tools (e.g., SolarWinds, PRTG, Palo Alto, Prognosis).
• Familiarity with network devices (Cisco, Fortinet firewalls, switches, routers, and load balancers).
• Working knowledge of VPN, WAN, LAN, and SD‑WAN technologies.
• Diagnose and resolve network outages, latency, and performance issues.
• Experience with Windows and/or Linux server environments.
• Hands‑on experience in server provisioning, configuration, and maintenance.
• Understanding of backup and recovery tools (e.g., Veeam, Nasuni).
• Familiarity with virtualization technologies (VMware, Hyper‑V).
• Knowledge of patching, security hardening, and best practices.
• Basic understanding of Active Directory, DNS, DHCP, and file/print server operations.

• Access to industry‑recognized e‑learning platforms and certification resources.
• Mentorship from experienced IT leaders and global support specialists.
• Opportunities to participate in global IT initiatives and internal knowledge sharing events.
• Exposure to real‑world enterprise operations, monitoring tools, and escalation workflows.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well‑being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Job Info:

• Company: PPG
• Position: IT Infrastructure Operations Associate, Global
• Work Location: Shah Alam
• Country: MY

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Infrastructure Operations Associate, Global at the office Shah Alam above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.