Customer Support Agent at Invisible Expert Marketplace

Job Description:

Latest job information from Invisible Expert Marketplace for the position of Customer Support Agent. If the Customer Support Agent vacancy in Seremban matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Invisible Expert Marketplace for the position of Customer Support Agent below matches your qualifications.

Join to apply for the Customer Support Agent role at Invisible Expert Marketplace.

Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

We are looking for a customer‑oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. Prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial but not mandatory.

• Provide prompt, accurate support via phone, email, and live chat, ensuring a positive experience for English‑speaking customers.
• Assist with account activation, integration troubleshooting, and product‑related inquiries.
• Deliver accurate guidance on clients’ retirement plan offerings (401k, IRA, Profit Sharing Plans).
• Troubleshoot technical issues and escalated complex cases as needed.
• Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
• Collaborate with internal teams to resolve issues efficiently and improve customer service.

• High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
• Fluent in English, with strong verbal and written communication skills.
• Previous customer service experience, ideally within technical support or financial services.
• Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
• Proficiency in Zendesk and Aircall is preferred.
• Excellent multitasking, problem‑solving, and organizational skills in a fast‑paced environment.
• High attention to detail and ability to work independently and as part of a remote team.
• Must pass a background check.

45‑50 hours per week, 9 PM‑6 AM US‑ET (US‑East Coast / New York Time Zone).

• Type: Hourly
• Rate: $5 /hour

• Employment type: Contract
• Workplace type: Remote
• Seniority level: Entry Level

Job Info:

• Company: Invisible Expert Marketplace
• Position: Customer Support Agent
• Work Location: Seremban
• Country: MY

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Support Agent at the office Seremban above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.