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EUC & Service Desk Specialist

Maxis | Sungai Besi | MY

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Maintain and manage Microsoft services Windows 11 and O365. Ensure these services operate optimally and securely, with cyber security best practices....

Are you ready to get ahead in your career?
  • We want to empower you turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
  • Maintain and manage Microsoft services Windows 11 and O365. Ensure these services operate optimally and securely, with cyber security best practices.
  • Work closely with internal stakeholders and external vendors to efficiently manage and deliver Infrastructure projects, ensuring successful implementation within defined timelines and budgets.
  • Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components.
  • Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
  • Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date with the latest security best practices.
  • Lead a team of End User Computing (EUC) field engineers, fostering a collaborative and supportive environment. Identify team skill development opportunities, with a focus on cyber security and emerging technologies.
  • Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
  • Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organizations evolving needs and improve the resiliency and security of EUC services.
  • Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
  • Provide exceptional customer service and support to internal clients regarding EUC-related concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.
What do you need to have for the role? Experience/Education
  • A minimum of 5 years’ support services experience in IT Help Desk and/or Desktop Support operations troubleshooting PC, peripheral, and network issues AND 1 to 3 years of supervisory experience
  • Diploma/Degree or equivalent.
  • Experienced in Microsoft environments of 3000-5000 end users
Skills and Knowledge
  • Experience working in a team-oriented, collaborative environment.
  • Excellent customer service, written and oral skills.
  • Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.
  • Knowledge of Windows Desktop applications; various operating systems such as Windows 10, 11. Windows 10 and Windows Servers are a plus.
  • Knowledge of software applications and basic hardware for the PC
  • Principles and terminology of networking on the Layer 1 and 2 side
  • Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory Domains.
  • Knowledge and demonstrated expertise with the management and support of Microsoft Office, Office 365, and common productivity applications.
  • Knowledge of wireless networking components and terminology;
  • Awareness of commonly used Microsoft products and services
  • Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines.
  • Creating and maintaining user self-help documentation, technical documentation and procedural documentation.
  • Knowledge of Anti-Virus applications
What’s next?
  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Information :

  • Company : Maxis
  • Position : EUC & Service Desk Specialist
  • Location : Sungai Besi
  • Country : MY

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the EUC & Service Desk Specialist job info - Maxis Sungai Besi above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies EUC & Service Desk Specialist job info - Maxis Sungai Besi in 31-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 31-05-2024

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