Operations Executive (Store)

Koppiku WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are seeking a dedicated and experienced Executive within the Operations Team to oversee the day-to-day operations of our coffee stores. As the Operations Executive, you will play a pivotal role in ensuring the smooth and efficient functioning of our stores, focusing on areas such as hiring and training staff, maintaining store quality and cleanliness, and optimising store performance to drive business growth.

Responsibilities

1. Operational Excellence & Process Improvements

• Monitor and evaluate operational performance metrics, identifying areas for improvement.
• Analyze existing processes and workflows to identify inefficiencies or bottlenecks.
• Develop and implement process improvement initiatives to enhance productivity, reduce costs, and optimize resources.
• Collaborate with cross-functional teams to streamline operations and introduce best practices.

• Providing support to the store teams to ensure store wellbeing and condition, such as equipment functionality, lighting, amenities, inventory management, and anything else related to the interior and exterior of the store.
• Be the key liaison between the ground team and external vendors such as Food Suppliers, Coffee Machine Suppliers, Equipment Manufacturers, etc., whether its for supply chain, repair, upgrade, or maintenance issues.
• Ensure readiness of all new store openings, which includes inventory management, phone and internet connectivity, raw materials, equipment, and general store conditions.
• Work closely with the Hiring team to ensure manpower is sorted in advance, including Hiring and Training, prior to store opening.
• Collaborate with Marketing & Brand Team to organise Grand Launches and Open House events for New Stores with Customer Experience and happiness at top of mind.
• Ensure Food Aggregators Applications are performed for New Store Openings according to the timeline, ensuring Food Aggregators are ready for business on the First Day of Store Opening.
• Provide support, lodging reports for Store Levels if there are any challenges faced (e.g., Incorrect GPS coordinates, Incorrect Store Details, Discrepancies on Order or Monthly Reports).
• Be the key liaison from Koppiku to all external Food Aggregator personnel in charge.

Qualifications

• Minimum of 2 years of entry-level retail experience.
• Proficiency in Microsoft Office and Google Suite.
• Basic knowledge of data analysis would be an advantage.

Requirements

• Strong leadership and team management skills, with the ability to motivate and inspire teams to achieve goals.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders.
• Detail-oriented and highly organised, with the ability to prioritise tasks and manage multiple projects simultaneously.
• Knowledge of coffee brewing techniques and beverage preparation standards is preferred.
• Possess own transport and be willing to travel.

Key Success Metrics

• Reduction in operational inefficiencies.
• Improvement in service delivery times and customer satisfaction scores.
• Achievement of cost-saving targets through process optimizations.
• Successful implementation of process improvement projects within defined timelines.

Mid-Senior level

Full-time

Sales and Business Development

Food and Beverage Services

Information :

• Company : Koppiku Sdn. Bhd.
• Position : Operations Executive (Store)
• Location : Kuala Lumpur, Kuala Lumpur
• Country : MY