Customer Service Executive

SWAGELOK MALAYSIA FLUID SYSTEMS TECHNOLOGIES SDN. BHD. | Puchong New Village | MY

Customer Champions Wanted: Be the Voice That Drives Success!

Think customer service is just answering phones? Think again! Were looking for a strategic Customer Service Executive who will be the backbone of our customer experience, driving satisfaction while managing complex supply chains and building lasting partnerships.

What Makes This Role Special:

Strategic Customer Partnership:

  • Lead end-to-end customer journeys from quotation to invoice, ensuring seamless experiences

  • Proactively manage sales orders and anticipate customer needs before they even ask

  • Transform customer complaints into opportunities for stronger relationships

Supply Chain Mastery:

  • Plan and optimize inventory to meet demand with precision timing

  • Coordinate transfers, purchases, and alternative sourcing to exceed delivery expectations

  • Manage consignment and Vendor Managed Inventory with strategic oversight

Cross-Functional Leadership:

  • Collaborate across departments to solve complex customer challenges

  • Drive process improvements and provide valuable feedback on customer service efficiency

  • Lead project documentation and ensure complete customer satisfaction

Requirements:

  • Bachelors degree in Material Science, Supply Chain Management, Economics, or Business Administration

  • 3 - 5 years of progressive customer service and operations experience

  • Excellent communication and relationship-building skills

  • Systems proficiency and attention to detail

  • Proactive mindset with ability to anticipate customer needs

Why Youll Love This Role:

This isnt your typical customer service position - youll be a strategic business partner who directly impacts customer satisfaction, operational efficiency, and company growth. Every interaction you manage contributes to building stronger customer relationships and driving business success.

Locations: 16, Jalan PPU 3, Taman Perindustrian Puchong Utama, 47100 Puchong, Selangor


Information :

  • Company : SWAGELOK MALAYSIA FLUID SYSTEMS TECHNOLOGIES SDN. BHD.
  • Position : Customer Service Executive
  • Location : Puchong New Village
  • Country : MY
Next Process

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Post Date : 2025-06-11 | Expired Date : 2025-07-11

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