Customer Care Coordinator

Join to apply for the Customer Care Coordinator role at OnTheList

Join to apply for the Customer Care Coordinator role at OnTheList

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Founded in Hong Kong in 2016 by the French couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is Asias first members-only flash sales concept. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members.

Since launching in Hong Kong in 2016, OnTheList has hosted over 3,700 flash sales and has built a community of over 1.2 million members across all regions. Weve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai.

Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 1.6 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales.

At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Entrepreneurship thrives on curiosity, fueling innovation and growth. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us.

To cope with our upcoming flash sales we are looking for Customer Service Coordinator to join us.

If youre after a challenge, are proactive and love luxury brands, this role might just be for you!

Customer Care Coordinator

The role is supporting the team to maintain a high level of customer satisfaction by resolving customer related issues; and enhance member loyalty by establishing rapport with the members across APAC market. Act as the first contact point of OnTheList retail and e-commerce market, to consistently deliver an exceptional customer experience to our global customers during their shopping journey.

WHAT WE WILL TRUST YOU WITH

• Handle and follow up daily customer enquiries for both Instore & Online platforms in a timely and professional manner (including but not limited to product and pricing, order status, billing checking, delivery, complaint, or any post-sales issues through email)
• Offer exceptional & courteous services to our members and provide support to our regional markets
• Manage customer complaints effectively and provide the best appropriate solutions to meet both customers needs and business objective
• Liaise with all brand partners for after sales support
• Maintain good communication with the external warehouse & delivery team to ensure orders are packed well and delivered on time
• Work closely with E-commerce Team for presale/aftersales issue and provide feedback for better customer experience
• Liaise with internal teams for online return & exchange procedures
• Analyse and evaluate customer feedback and provide suggestions to optimise customer experience for both online and offline platform in weekly meetings
• Support ad-hoc projects as assigned

WHAT IT TAKES

• Degree holder with relevant discipline
• Customer-oriented mindset with good telephone and written communication manner
• Highly-proficient in spoken and written English and Chinese (Cantonese & Mandarin)
• Well-organized, detail-minded, self-motivated, high responsibility
• Excellent MS Excel, Word and PowerPoint skills essential

• Seniority level Entry level

• Employment type Contract

• Job function Customer Service
• Industries Retail Apparel and Fashion

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Information :

• Company : OnTheList
• Position : Customer Care Coordinator
• Location : Malaysia
• Country : MY