Foodservice Application Specialist - Kuala Lumpur

Arla Foods is the 6th biggest dairy company in the world and the world’s largest organic dairy producer. At Arla, we do so much more than making some of the world’s favorite dairy products. We make healthy, nutritious and tasty products - butters, milks, yoghurts and cheeses, which are worth getting up for in the morning and which make family dinners and lunches unforgettable. Arla®, Puck®, Dano®, Lurpak® and Castello® – Brand names like these make us a vital, natural part of modern life in over 100 countries around the world. There are 200+ employees in the South East Asia Region and 19,000 global employees at the heart of our business. Every single one of us plays an important role and together we build on our 10bn Euros turnover and establish our position as one of the largest dairy companies in the world.

Key Responsibilities

Owns the delivery of the global/local foodservice category Strategy at a local level, with a focus on maximising and unlocking new channels and routes to market with the appropriate portfolio and range mix.

• Delivery of the MY foodservice category strategy
• Deliver projects in market aligned to the local foodservice strategy
• Identifies and implements ways to leverage the foodservice channel to strengthen the company equity overall for markets/concepts/sponsorships/products
• Build strong relationships with cross-functional teams across Arla Foods functions to ensure effective de-livery of projects.
• Competitor local surveillance
• Develop training materials and resources to educate customers and internal teams about product features, functionality, and best practices. Conduct training sessions, workshops, and webinars to onboard new users and enhance product knowledge.
• Build and maintain relationships with customers, including chefs, restaurant owners, foodservice managers, and procurement professionals. Understand their needs, preferences, and pain points to position products effectively.
• Develop an in-depth understanding of the features, benefits, and applications of specific products or product lines offered by the company. Stay updated on product developments, updates, and enhancements.
• Serve as a point of contact for customer inquiries, technical issues, and product-related challenges. Provide troubleshooting assistance, resolve issues promptly, and escalate complex issues to appropriate teams when necessary.
• Collaborate with the distributor sales team to promote and sell products to foodservice operators, distributors, and other customers. Provide product demonstrations, presentations, and training sessions to highlight key features and advantages.

Your profile

• Bachelors degree in Business, Marketing, culinary, Hospitality Management, or a related field.
• 3-5 years Proven experience in sales, product management, or customer support, preferably within the foodservice industry.
• Strong knowledge of foodservice products, equipment, and industry trends.
• Excellent communication and presentation skills, with the ability to articulate technical concepts in a clear and engaging manner.
• Customer-focused mindset with a passion for building relationships and delivering exceptional service.
• Technical aptitude and problem-solving skills to address customer inquiries and resolve issues effectively.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines.

• Willingness to travel as needed to support customer engagements, sales meetings, and industry events.

Application and contact
Please apply through our website with your CV in English language under reference of your salary expectations and your earliest availability. All applications will be dealt with in the strictest of confidence.

Equal opportunity
Arla Foods is a company with equal opportunities for everyone regardless of age, race, gender or any other criteria that is not a professional qualification for an open position. Purely for reasons of readability we have chosen to create all our job postings in male format. We explicitly look forward to all applications regardless if the candidate is male, female, diverse and will also exclude any other criteria from our screening process that is not professional qualification.

We have a purpose for Good
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.