Social Media Specialist

Trip.com Group | Kuala Lumpur | MY

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Trip.com Group with the position of Social Media Specialist - Trip.com Group which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Social Media Specialist - Trip.com Group below matches your qualifications. Good Luck: D

Resolve escalated customer concerns and complaints by creating positive experience through Trust Pilot and local social media. Assist with any ad hoc projects....

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.


Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.


We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.


We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to
  • Resolve escalated customer concerns and complaints by creating positive experience through Trust Pilot and local social media
  • Utilise strong communication skills to connect with customers, organisation or authorities and negotiate when necessary via social media
  • Consistently follow-up with customers until their concerns are fully resolved
  • Deep dive cases involving product or service defect and identify potential brand risk
  • Cooperate with a broad group of internal stakeholders globally to improve Trip.com’s products and services.
  • Assist with any ad hoc projects.
What youll Need to Succeed（insert Requirements）
  • Fluent in both English & Malay
  • Previous experience in complaints handling/ escalation role, OTA experience preferred
  • Strong product knowledge, excellent communication and interpersonal problem resolution skills
  • Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills
  • Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes
  • A sense of urgency and situational management with self-empowerment
  • Able to work under tight deadlines and pressure, both independently and with others
Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether its a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more?
  • Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
  • Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
  • We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
  • We encourage flexible work arrangement
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

    Click the link to learn more about What makes Trip.com Group a leading global travel service provider?


    Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!


    Find out more job opportunities at https://careers.trip.com



    Have a good trip, and see you soon!

    Information :

    • Company : Trip.com Group
    • Position : Social Media Specialist
    • Location : Kuala Lumpur
    • Country : MY

    How to Submit an Application:

    After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Social Media Specialist job info - Trip.com Group Kuala Lumpur above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Social Media Specialist job info - Trip.com Group Kuala Lumpur in 22-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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    Post Date : 22-06-2024

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