WALK-IN Customer Service Executive (Contact Centre) 7 June 2024
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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information WALK-IN Customer Service Executive (Contact Centre) 7 June 2024 - OCBC Bank below matches your qualifications. Good Luck: D
WALK-IN Customer Service Executive (Contact Centre) 7 June 2024 - (240000QF). [Walk-in Interview] Customer Service Executive (Contact Centre)....
WALK-IN Customer Service Executive (Contact Centre) 7 June 2024 - (240000QF)
[Walk-in Interview] Customer Service Executive (Contact Centre)
Date: Friday, 7 June 2024
Time: 9.30am - 12.00pm and 2.00pm - 4.00pm
Location: 3rd Floor, Menara OCBC, No.18 Jalan Tun Perak 50050 Kuala Lumpur (next to Masjid Jamek LRT station)
Services
- To attend to inbound calls enquiries over various range consumer financial products and services
- To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
- To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette
Quality Assurance
- To achieve first call resolution where possible and follow up with customers on unresolved issues.
- To perform after call duties and quality assurance in accordance to the set procedures with zero defect
- To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements
Alternative Channels and Cross-Selling
- To introduce and create customer awareness on self-service/automated banking channels
- To cross-sell bank products and services when appropriate
Compliance
- To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank
- Degree Holders – related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders – minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)
- Possess customer centric / strong customer service mindset
- Committed and a good team player with willingness to step into a leadership role
- Independent and resourceful with the ability to thrive under pressure
- Meticulous, well organized and has the ability to solve problems
- Able to multitask and manage time effectively
- Willing to work on shift rotations (24/7) which includes Public Holidays
Primary Location: Malaysia-Kuala Lumpur-Kuala Lumpur
Job: Customer Service Executive
Organization: MAL E2P - Contact Centre - Hub (DH)
Schedule: Permanent
Job Posting: 31-May-2024, 12:43:22 AM
Information :
- Company : OCBC Bank
- Position : WALK-IN Customer Service Executive (Contact Centre) 7 June 2024
- Location : Kuala Lumpur
- Country : MY
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the WALK-IN Customer Service Executive (Contact Centre) 7 June 2024 job info - OCBC Bank Kuala Lumpur above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies WALK-IN Customer Service Executive (Contact Centre) 7 June 2024 job info - OCBC Bank Kuala Lumpur in 31-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 31-05-2024
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