Team Lead

Cognizant | Kuala Lumpur | MY

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Manage Day to Day operations, Service Levels and Floor Operations. Organize team huddles and work towards keeping the team motivation at high levels....

Job Description:
  • Manage Day to Day operations, Service Levels and Floor Operations
  • Organize team huddles and work towards keeping the team motivation at high levels
  • Prepare the shift roster & review with SDM before sharing with the team
  • Facilitate Administrative and operational needs of the team
  • Ensure the team is always up to date with product and process knowledge and are adhering to workflow and process guidelines
  • Partner with team members to enhance their potential and utilize their strengths to accomplish individual & team deliverables
  • Support individual team members to improve on their opportunity areas
  • Assign routine tasks to the team
  • Accountable for meeting & exceeding the process SLAs (Productivity, Quality, Process Hygiene, Customer Satisfaction, Adherence to Schedule and Attendance.. etc)
  • Ensure that team is following the standard procedures
  • Ability to learn to work with Google internal tools
  • Provide updates to management on team performance
  • Supports hiring and training
  • Drive and own continuous improvements via technology and analytics interventions
  • Meet & exceed contractual business targets
  • Contribute in preparation of weekly, monthly & quarterly performance reviews with clients
  • Prepare and report process performance metrics to stakeholders
  • Adopt best practices from other processes/ verticals etc
  • Establish strong relationships with clients
  • Manage a team of ~ 20 associates
  • Performance Management & Appraisals for the team
Qualification & Experience:
  • Qualified Graduate
  • 24+ months of BPO experience with overall experience of 3-5 years
  • Managed a team for at least 1 year
  • Language Proficiency in English and at least 1 other local languages (Malay, Mandarin, Tamil, Hokkien)
  • Handle Client Escalations
  • High Analytical & Coordination skills are essential
  • Documentation support, research & excellent project skills
  • Very Good people management Skills
    • Ability to
  • through on projects assigned
  • Internet Savvy
  • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
  • Ability to work in a team
  • Ability to perform in adverse situations
  • Very Good MS office Skills and Google Docs
  • Team player and self-starter with strong interpersonal and solution oriented attitude and an ability to effectively operate with high energy and flexibility in a fast paced, constantly evolving team environment
  • Demonstrated ability to synthesize information and see the big picture while effectively managing details
  • Strong client-facing skills with excellent communication, negotiation and conflict management skills & Stakeholder management skills
  • Ability to streamline complex processes and implement workflows designed to increase efficiency.
  • Data driven with a keen eye for detail - proactive identification of failure points/ risks and develop action/ mitigation plans
About Cognizant :

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, were improving everyday life. See how at www.cognizant.com or @cognizant .




Employee Status : Full Time Employee

Shift : Day Job

Job Posting : May 03 2024

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the worlds leading professional services companies, transforming clients business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or us @Cognizant. Job ID COGNGLOBAL44268

Information :

  • Company : Cognizant
  • Position : Team Lead
  • Location : Kuala Lumpur
  • Country : MY

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Team Lead job info - Cognizant Kuala Lumpur above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Team Lead job info - Cognizant Kuala Lumpur in 04-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 04-05-2024

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