Customer Service/E-Commerce

Company Description

HYGR is a sustainable personal care brand that manufactures its own line of natural personal care products. The brand is committed to providing personal care solutions that are sustainable and environmentally friendly. HYGR strives to transform consumer habits by promoting the use of less plastic and sustainable packaging. The companys headquarters is located in Glenmarie, Shah Alam, Malaysia with the vision of expanding internationally.

Job descriptions:-

• Manage customer enquiries and messages on several platforms Shopee, Tiktok Shop, Whatsapp, Facebook
• Ensuring Response rate is achieved more than 95% and respond to chats within 12 hours
• Identify problems and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow all company guidelines regarding packaging for shipment and storage
• Pick and pack orders with precision and care, ensuring that the correct items are selected and packed in a neat and organized manner.
• Conduct thorough quality checks to prevent the packing of incorrect items and maintain a high level of customer satisfaction.

Requirements:

• Previous experience in a similar role or a background in eCommerce order fulfillment is preferred but not mandatory. We are open to enthusiastic individuals who are fast learners and willing to develop their skills.
• Excellent attention to detail and a strong commitment to delivering accurate work.
• Ability to work efficiently in a fast-paced environment and meet deadlines consistently.
• Good organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Strong communication skills, both written and verbal.
• Proficiency in using computers and basic software applications.
• Positive attitude, team player, and willingness to contribute to the success of the team.
• Ability to adapt to changing business needs and embrace new technologies or processes.

❌ NOT FOR YOU, IF YOU:Prioritize personal ideas over team success.

Depend on close supervision and micro-management for productivity.

Seek a comfortable, unchallenging work environment.

Job Types: Full-time, Permanent, Contract, Internship, Fresh graduate
Contract length: 12 months

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Additional leave
• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Fixed shift
• Monday to Friday
• Weekend jobs

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus