IT Service Desk Executive (Contractual) - Malaysian Citizen
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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information IT Service Desk Executive (Contractual) - Malaysian Citizen - IT Consulting Company below matches your qualifications. Good Luck: D
Responsible to execute monitor and ensure all users tickets are received recorded 1st level troubleshooting and or channel to respective support group in ...
Job Summary
- Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services.
- Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level.
- Respond to requests for technical assistance in person via phone, electronically
- Research questions using available information resources
- Follow standard Helpdesk procedures
- Advise user on appropriate action
- Log all helpdesk interactions
- Prepare activity reports
Key Responsibilities
- Must have Bachelor Degree
- Administer helpdesk software
- Respond and resolve IT Helpdesk cases within SLA commitment
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and update
- Any other duties as and when deemed necessary
- Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented
- Must be able to work on Shift
- Fluent in English
Job Type: Contract
Contract length: 12 months
Salary: RM3,000.00 - RM3,500.00 per month
Schedule:
- Monday to Friday
- Rotational shift
Application Question(s):
- Able to work on Shift?
- Notice Period
Education:
- Bachelors (Required)
Experience:
- IT Service Desk: 2 years (Preferred)
Information :
- Company : IT Consulting Company
- Position : IT Service Desk Executive (Contractual) - Malaysian Citizen
- Location : Kuala Lumpur
- Country : MY
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Service Desk Executive (Contractual) - Malaysian Citizen job info - IT Consulting Company Kuala Lumpur above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Service Desk Executive (Contractual) - Malaysian Citizen job info - IT Consulting Company Kuala Lumpur in 18-02-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 18-02-2024
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