Customer Development Executive, Sabah

Job Title: Customer Development Executive, Sabah

Location: Malaysia

The Purpose of Role:

You play an active brand ambassador role to manage the Distributors sales team to achieve the sales objective for the sales area as set in the Customer Marketing Plans and Customer Business plans through timely execution.

You will be responsible for the achievement of Sales (NIV & STT), key Distributor Trade (DT) KPIs to increase our brands market share at point-of-sales level by building excellent business relationships at store level, manage the store ordering process and ensure high quality in-store presence of our brands.

Team Structure:

• Reporting to: Regional Sales Manager, Sabah

• Indirect: Distributor Sales Representatives

Key Responsibilities:

Account Management

• Ensure ambitious target setting and monitor closely for performance.

  • Prepare plans with focus on results vs. targets set.

  • Identify and implement actions for closing possible results gaps.

  • Monitor, evaluate and track weekly and monthly primary targets with timely actions to achieve them.

  • Evaluate the achievement of weekly and monthly secondary sales of area with timely actions.

  • Ensure ordering and execution to trade of all agreed promotional stocks and POSM as per companys plan.

  • Cascade of all business related on a time manner.

• Managing and improving stock in Distributor’s warehouse to a healthy level.

Team and Distributor Management

• Conduct market visits to ensure the activities are implemented as planned.

• Provide market feedback/trade visit report to distributors and follow through to ensure outstanding/gaps are closed timely.

• Coach the distributor sales representatives on their personal performance and contribution in relation to the targets set and build a winning spirit within the team and evaluate based on facts and observable data.

• Monitor operation efficiency and effectiveness.

Key Stakeholders:

• Internal: Customer Development, Supply Chain, Finance

• External: Key customer buyers, Distributor partners

Travel:

50% of the time for travelling.

Essential Experience/Skill/Knowledge:

• Bachelors Degree in any field of study.

• Relevant customer development experience with a results driven/achievement focused with the end goal in mind.

• Experienced in Distributor Trade field sales in FMCG industry.

• Experience in leading and managing distributor sales representatives.

• You will be based in Sabah.

Desirable Experience/Skill/Knowledge:

• Strong communication and negotiation skill.

• Field sales experience in managerial role especially in Perak/Northern region will be an added advantage.

• Proven track record of delivery topline and bottom-line results.

• Proven track record of managing multiple stakeholders, distributors, and delivering operational excellence.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.