Quality Executive
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Accountable for the fast and effective resolution of customer complaints on quality for all product ranges. Escalate customer issues to the right organization…...
We are looking for a Quality Executive to make a difference!
At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.
What will you do?
- Accountable for the fast and effective resolution of customer complaints on quality for all product ranges
- Determine recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention
- Eliminate dissatisfaction by ensuring customer issues for all product ranges are well managed and ultimately prevented
- Ensure a reliable process is operating to solve customer quality complaints fast and effectively, including warranty returns and replacements
- Escalate customer issues to the right organization whenever needed, and support collaborative resolution in the customers best interest
- Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them
- Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
- Lead the execution of containment actions for known problems
- Usage of Issue to Prevention (I2P) process and systems (BFO) to drive fast resolution
- Projects hand-over and DLP/ warranty support
- Key member to the handover process from the projects team to the quality and services team with proper documentation and installed based information
- Joint site visits, meet customers to address complaints and present resolutions
- Tight coordination and follow-up with the factory and experts for resolution
- Review the Technical Analysis report before presenting to customers
- Coordinate experts intervention whenever required
Whats in it for you?
- Global family leave
- Comprehensive medical coverage for employee and dependents
- Blue sky Friday
- Worldwide Employee Stock Ownership
- On-site gym
- Degree in Engineering or equivalent
- At least 5 years of relevant experience
- Customer oriented mindset – experience in handling customer inquiries
- Advanced problem-solving skills
- Strong consultative and analytical skills
- Knowledge in continuous improvement methodology and change management
- Strong influencing skills with a global mindset
- Proven ability to work in a highly matrixed and multicultural environment
- Communication and presentation capabilities
You must submit an online application to be considered for any position with us. This position will be posted until filled. About Our Company: Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Information :
- Company : Schneider Electric
- Position : Quality Executive
- Location : Petaling Jaya
- Country : MY
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Quality Executive job info - Schneider Electric Petaling Jaya above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Quality Executive job info - Schneider Electric Petaling Jaya in 26-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 26-04-2024
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